How Digital Firefly’s social media lead generation helped this hospitality technology company adapt during the global pandemic.

Crave Interactive

Crave Interactive are experts in creating outstanding digital service solutions for hospitality businesses worldwide. Their solutions increase sales, reduce costs and help keep people safe from COVID-19.

“We’re delighted to be working in partnership with Digital Firefly during these challenging times. We have been able to supercharge our digital marketing efforts, particularly with their expertise in paid social media and campaign ideas. With their support we have been able to effectively target relevant audiences and help so many businesses to implement the technology they need to keep trading.”

Mary

Marketing Manager

The problem

As the global pandemic forced Crave’s core client base, hotels, to shut down for months they made the decision to adapt their offering to enable cafes, restaurants and pubs to offer takeaway. Later, as the world opened up again, this offering became ‘ServeSafely’. Crave’s existing AppLess™ solution was customised to meet the needs of the industry and enabled customers to order and pay from their table using their own mobile device, whilst keeping to social distancing.

Objectives

Crave needed to communicate their offering to cafe, restaurant and pub owners, and encourage them to enquire about their digital solutions. This was where Digital Firefly’s social media lead generation campaigns got involved.

Services provided

Social media advertising content creation

Social media advertising set-up and optimisation

Facebook and LinkedIn lead generation form creation

Results

73% 

of all online leads were generated from paid social media

Over 7 million

impressions across the entire campaign

Our approach

We began work on this campaign by establishing target audiences alongside Crave’s Marketing Manager, CEO and COO. Following this, we decided LinkedIn and Facebook were the core channels to focus on to build awareness and gather leads from the owners and managers of cafes, restaurants and pubs. Twitter was also tested as an awareness driving channel.

It was quickly decided that we should focus mainly on Facebook, with leads coming through at a faster and more cost effective rate than other social media channels.

The ads at the beginning of the campaign were aimed towards smaller cafes and restaurants who wanted an app-less takeaway solution that didn’t cost the earth and was easy to use – ‘TakeawayToday’. Later, as the world opened up, their solution evolved into ‘ServeSafely’ and our messaging became all about offering table service while keeping customers and staff safe from COVID-19 with mobile order and pay, plus the ability to capture details of customers for track and trace.

With 73% of online leads coming from paid social media, the campaign’s success relied heavily on intelligent targeting and retargeting of potential customers and interested owners and managers.

During these campaigns we tested traffic and lead generation ads which included carousels, animations and single image ads with multiple variations of imagery and copy to see which resonated with desired audiences.

Crave continues to innovate to deliver fantastic digital services to the hospitality industry, including also offering app-less solutions for theatres, festivals and other events, helping the industry bounce back during a very tough time. We’re thrilled to be involved in helping them evolve to meet the needs of their clients and keep people safe.

How we can help you

Do you have a lead generation challenge? We’d love to help, so please do get in touch to explore how social media could fit into your marketing strategies.

Say hello

We’d love to hear from you.

Whether you just want to say hey, need a little bit of advice or want to explore how we could help you succeed on social media please get in touch.

Call us

07885114589

Email us

hello@digitalfirefly.co.uk

Send us a message